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Shipping & Returns

 

Shipping:

 

We offer FREE Priority Standard 3-7 day shipping on all U.S. orders. All orders ship Monday – Friday, excluding federal holidays within the United States. For Priority Standard 3-7 Day shipping, orders must be placed by 12:00pm Eastern Time (EDT) to be processed and shipped the same day otherwise it will be processed the next business day. At this time we can only ship to one address per order. Your shipping address must match your billing address at the time of payment. 

Note: *SPECIAL ORDER items may take up to 3 business days to ship.*

 

Return Policy:

 

All sales are final however exchanges are accepted. Requests for exchanges must be made within 5 business days of receipt of product(s). Exchanges must be preauthorized by Cresi Hair.  Eligible product(s) for replacement must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags if attached, not brushed, combed, picked, cut, washed, removed from the weft or processed) and in original packaging. If product(s) has been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized for an exchange. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Exchange items must be returned to Cresi Hair within 5 days from receipt of the package. Once we receive your exchange package, please allow up to 7 business days for the exchange process to complete. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or lesser value. We ship via the method chosen on the original order, unless instructions in the exchange specify otherwise.

 

RETURN/EXCHANGE POLICY

 

1. EXCHANGE

 

Exchanges are available to customers within 5 days of product delivery. In order to receive an exchange, the following conditions must be met:

 

- Exchanges must be preauthorized by Cresi Hair.

- Product(s) must be returned along with original packaging

- Product(s) must be unused and not damaged.

- Receipt or proof of purchase is required.

 

If the listed conditions are not met, Cresi Hair LLC reserves the right to refuse an exchange.

 

2. RETURNS

 

To initiate a return, please contact customer service by e-mail at support@cresihair.com. Customers are responsible to pay for their own return shipping.

 

Returns should be sent to:

 

Cresi Hair LLC

ATTN: Returns

444 Highland Ave NE

Atlanta , GA 30312

United States

 

3. INQUIRIES

 

Please forward any questions to our customer service department. You may follow up on returns and/or exchanges in process by contacting them at support@cresihair.com