Coronavirus(COVID-19)- Due to coronavirus(Covid-19), we've made changes to some of our policies, which may affect the services we provide including the time frame for shipping.
Currently, we only ship to the U.S.
We offer FREE Priority Standard 3-7 day shipping on all U.S. orders. Our express shipping is $22.95 and it takes 2-3 business days. All orders ship Monday – Friday, excluding federal holidays within the United States. For Priority Standard 3-7 Day shipping, orders must be placed before 12:00pm EST to be processed and shipped the same day and you will receive a tracking number update through email shortly after, otherwise it will be processed the next business day.
But in the event of high order volume, the order will be shipped the following business day (Mon.-Fri.)
*** Please keep in mind that express shipping does not speed up the processing time on your order.***
At this time we can only ship to one address per order. Your shipping address must match your billing address at the time of payment or your order will be cancelled.
Note: *SPECIAL ORDER ITEMS may take up to 10 business days to ship due to Covid-19 shipping delays as they are also only made by order.*
The hair must be in its original condition and it cannot have been worn or opened. You can follow our return policy with the information below:
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 7 days from receipt of the package. Orders returned after 7 days will be sent back to the customer.
Hair must be in the original state the same as it was sent to you.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us!
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final.
Returns must be preauthorized by Cresi Hair. Eligible product(s) for refunds must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags if attached, not brushed, combed, picked, cut, washed, removed from the weft or processed) and in original packaging. If product(s) has been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized for a refund. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Returned items must be returned to Cresi Hair within 7 days from receipt of the package. Once we receive your package, please allow up to 7 business days for the refund process to complete. Once your product has been received it will be examined thoroughly.
Returns are available to customers within 7 days of product delivery. In order to receive an refund, the following conditions must be met:
- Returns must be preauthorized by Cresi Hair.
- Product(s) must be returned along with original packaging
- Product(s) must be unused and not damaged.
- Receipt or proof of purchase is required.
If the listed conditions are not met, Cresi Hair LLC reserves the right to refuse an return.
To initiate a return, please contact customer service by e-mail at firstname.lastname@example.org. Please provide a photo of the items you are returning. Customers are responsible to pay for their own return shipping.
Contact Us with any question you may have about your potential return.
To return the hair please send it to the address listed below:
Cresi Hair LLC
245 N. Highland NE
Atlanta, GA 30307
Please forward any questions to our customer service department. You may follow up on returns and/or exchanges in process by contacting them at email@example.com
Our customer representatives are available Monday-Friday from 9am-5pm!